Housing

Integrity Communications Group provide a comprehensive customer communications service to over eighty Housing Associations.

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Our work with the housing sector

Our dedicated Housing team have a profound understanding of the sector’s regulatory requirements and are able to work with communications, income, finance, facilities and customer experience teams to provide powerful solutions to drive engagement, manage costs and deliver communications on time.

Integrity have a proven track record of delivering regulatory time critical documents in short time scales. Our robust business processes allow us to manage annual Rent Reviews for our eighty Housing clients with a 100% delivery rate against deadlines. Or experience in the sector enables us to be agile in providing proofs from complex data and to react quickly to urgent adhoc tenant communications.

A fundamental goal is to work with our clients to meet their tenant engagement goals, delivering regulatory documents that benefit from clear design and language. Our design work allows communications to be highly personalised, allowing you to build a stronger relationship with tenants, providing clear, concise and relevant information.

We are able to play a key role in delivering digital transformation within the sector. This includes delivering outbound communications through a channel of the client’s choice, which is a key factor in building meaningful customer engagement. Our understanding of the sector enables us to identify areas where we can streamline your business process and help automate operations.

As customers and clients evolve with the growth of technology, delivering effective communications ever more challenging. Utilising hybrid mail solutions can achieve the reach you need, whilst providing postal discounting and a purpose built web portal to support real time reporting of job progress and delivery. Our Clarity Smart vault allows clients to shift easily to an e-delivery channel while maintaining data security and leveraging significant delivery cost savings.

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Top products and services for the housing sector

We offer a wide range of services and solutions to the housing sector, browse our most popular solutions below.

Document Automation

We are able to provide document automation for the housing sector by integrating software with existing systems, reducing manual tasks and ensuring compliance. Our templates and algorithms generate precise regulatory documents, enhancing efficiency and accuracy in reporting and analysis.

Data Analytics

We are able to provide data analysis and validation of rent and service charge data, to ensure that communications are both timely and accurate.

Hybrid Mail

Our Clarity Connect Hybrid Mail solution has enjoyed a wide uptake across the sector. Providing an accessible service for remote or office based colleague, the system provides flexible output options and transparent reporting.

Mailing Services

We provide a full range of bespoke mailing services to the Housing sector, ranging from Rent and Service charge mailings to Tenant Satisfaction surveys.

E-Services

Integrity have taken a leading role in enabling our housing clients to drive digital transformation, including e-delivery of documents through our Clarity Smart Vault.

Consultancy

A key requirement for the housing sector is to deliver complex regulatory documents in clear language and accessible formats. Our experienced team can support document re-design to ensure that your customers understand what you are sending them and how they need to respond.

Why choose ICG?

When you choose Integrity Communications Group as your trusted partner in the housing sector, you are able to benefit from our comprehensive range of products and services. You are able to count on our expert team to deliver bespoke customer communication solutions that align perfectly with your regulatory and accessibility needs. The sector is unique in that we are able to share innovation and best practice across our client base to ensure we continue to drive down costs while improving engagement.

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